Refund policy

All sales are final

All sales at By Barnett are final. Except as described under "Item not as described" below, we do not accept returns or exchanges, and we do not issue refunds, on any purchase. This includes watches, in-stock jewelry, and custom or made-to-order pieces.

Before you buy

Because all sales are final, please ask us any questions about an item before you buy. That includes its condition, reference and specifications, included box, papers and accessories, and warranty coverage. You are welcome to view items in person at our Beverly Hills showroom by appointment.

Item not as described

If an item you receive is materially different from its listing or written description (for example, a different reference, undisclosed damage, or missing items that were listed as included), contact us within 48 hours of delivery with your order number and clear photos. The item must be unworn and in the same condition it was delivered. We will review your claim and, if the item is confirmed not as described, arrange a return and refund or another resolution agreed with you. Changes of mind, sizing, and personal preference are not covered.

Custom work and deposits

Custom and made-to-order pieces are made specifically for you. Deposits on custom work are non-refundable.

Shipping damage

Orders are shipped insured. If your package arrives damaged or appears to have been tampered with, contact us within 48 hours of delivery with your order number and photos so we can work with the carrier and insurer.

Contact

By Barnett
9350 Wilshire Blvd, Beverly Hills, CA 90212
Call or text: (310) 993-9499
Email: Erin@bybarnett.com
Showroom visits by appointment only.